We apologize to ur Wasatch County, Utah customers as we had quite a
week of storms … and problems … up here. It turns out that
some of out new outdoor wireless equipment was not as waterproof as
they had hoped. With the large storm system that came to the
county a week ago Sunday, we lost a total of three new pieces of
equipment due to water leaks.
The vendor was great about things. We lost our main wireless
tower at our headquaters on Monday morning, after the initial front hit
us. We exchanged this device with a spare that we had on
hand. The next night – Tuesday – we lost that spare, and the Wing
Pointe apartments location.
On Wednesday, we were able to get the repairs completed with assistance
from the great folks at Euclid Timber Frames. The vendor has
determined the problem and replaced our units. We are back up and
running, and continuing to upgrade the network.