I was again impressed today by Dell.  I bought a new laptop a week
or so ago, due to problems with my old one.  I order a Latitude,
however when it arrived I could not believe they even put the Latitude
name on it!  This thing was HUGE … and it weighed a TON.  I
know … I could have read the dimensions and weight when I ordered,
however I have been buying Dell Latitiude laptops for a long time.

I really didn’t like the new machine, and so I called to see what the
return process would be … no big deal … they first offered me $300
to keep the laptop!  When I declined, they quickly gave me the RMA
number and an address to ship the unit to.  No big deal … 
return it and just pay for the shipping.

I like working with Dell …